Commerzbank AG in Germany is employing more than 50 000 people. In our Czech offices located in Prague City Center, we employ more than 350 employees from 44 different countries. Our IT division is successful in providing a wide range of quality IT solutions and we are expecting further growth by providing new services and projects to help creating the future of digitalization.

DEVTOOLS SUPPORT/ADMIN (JIRA/Confluence Analyst)

About position:

As part of a passionate and accomplished team of application administrators/analysts, you will provide application and business support for all the modules within the Atlassian suite. The application administrator/analyst works closely with business leads and various IT groups on daily basis and helps them to transform their ideas into functional solutions while maintaining team‘s standards, rules and best practices. You will also assist with the continued growth and innovation of our Software Collaboration Toolkit.

Responsibilities and duties:

  • Become familiar with current setup/structure/configuration of current Atlassian suite implementation
  • Evaluate and manage the usage of Atlassian add-ons
  • Manage and optimize Jira workflows, screen schemes, permission schemes, and notification schemes, etc.
  • Work closely with customers to understand their business and technical requirements
  • Help customers maximize the value of Atlassian software by proposing thoughtful implementation designs that meet customers' business and technical requirements
  • Coordinate support solutions and/or new process design with IT, business, and agile teams
  • Help customers adopt new software by proactively providing support and guidance on best practices
  • Training of relevant teams in usage of Atlassian suite
  • Help to maintain standardization of software collaboration solutions across our enterprise
  • Ensure we adhere to established IT policies and procedures
  • Create and maintain process documentation

We prefer candidates with:

  • Service oriented mindset with passion for identifying and serving needs of others
  • Experience with L1-L3 support preferred
  • Knowledge of ITIL processes (Incident, Problem, Change Management) preferred
  • Understanding of the SDLC and project management methodologies preferred
  • Strong work ethic with good time management and the ability to work with diverse teams
  • Critical thinking, logical, clear and concise written and verbal communication skills in English (German a plus)
  • Strong ability to take ownership of assigned tasks and responsibilities
  • Ability to work independently with minimal guidance in a fast-paced environment
  • Ability to create technical documentation, manuals, presentations
  • Ideally have used Atlassian products and various add-ons (e.g. Jira Software, Confluence, Portfolio for JIRA
  • Structure, Scriptrunner, Automation for JIRA, TestFlo/Zephyr, Gliffy diagrams, Team Calendar, etc. ) – we can teach you if you do not know them
  • Ideally experience in analyzing and creating workflows for an agile environments
  • Linux and database hands-on experience a plus
  • Knowledge of Apache/Tomcat a plus
  • You might also be a junior with some basic knowledge and great enthusiasm to learn the tools

We offer:

  • Friendly multicultural environment
  • A competitive salary and benefits
  • The possibility of professional training and growth
  • Interesting bonus system
  • Travel to UK and Germany
  • Location in Prague City Center
  • Relax corner where you can recharge your batteries

Information about the vacancy

Job location

Karlovo náměstí 2097/10, 120 00  Praha-Nové Město, Czech Republic

Employment type

Full-time work

Type of employment

Employment contract

Benefits

Bonuses, contributions to the pension / life insurance, flexible start/end of working hours, transport allowance, meal tickets / catering allowance, holidays 5 weeks, educational courses, training, cafeteria, refreshments on workplace, sick days, occasional work from home, corporate events

Required education

Education is not important

Required languages

English (intermediate)

Posted by

COMMERZBANK Aktiengesellschaft, pobočka Praha

 

Contact

COMMERZBANK Aktiengesellschaft, pobočka Praha
Andrea Šaršanová